Problem Solving, Cause, and Corrective Action

Module 1: Getting Started

• Introductions
• Course Objectives
• Action Plans

Module 2: The Problem-Solving Method

• What is a problem?
• What is Creative Problem Solving?
• What are the Steps in the Creative Solving Process?

Module 3: Information Gathering

• Understanding Types of Information
• Identifying Key Questions
• Methods of Gathering Information

Module 4: Problem Definition

• Defining the Problem
• Determining Where the Problem Originated
• Defining the Present State and the Desired State
• Stating and Restating the Problem
• Analyzing the Problem
• Writing the Problem Statement

Module 5: Preparing for Brainstorming

• Identifying Mental Blocks
• Removing Mental Blocks
• Stimulating Creativity

Module 6: Generating Solutions I

• Brainstorming Basics
• Brainwriting and Mind Mapping
• Duncker Diagrams

Module 7: Generating Solutions II

• The Morphological Matrix
• The Six Thinking Hats
• The Blink Method

Module 8: Analyzing Solutions

• Developing Criteria
• Analyzing Wants and Needs
• Using Cost/Benefit Analysis

Module 9: Selecting a Solution

• Doing a Final Analysis
• Paired Comparison Analysis
• Analyzing Potential Problems

Module 10: Planning Your Next Steps

• Identifying Tasks
• Identifying Resources
• Implementing, Evaluating, and Adapting

Module 11: Recording Lessons Learned

• Planning the Follow-Up Meeting
• Celebrating Successes
• Identifying Improvements