Multi – Generational Workforce

Module One: Getting Started

Module Two: History

• What Generations Exist in the Workplace
• What Defines a Generation?
• What This Means In Our Workplace?
• Case Study
• Module Two: Review Questions

Module Three: Traditionalist

• Their Background
• Their Characters
• Their Working Style
• Case Study
• Module Three: Review Questions

Module Four: Baby Boomers

• Their Background
• Their Characters
• Their Working Style
• Case Study
• Module Four: Review Questions

Module Five: Generation X”s

• Their Background
• Their Characters
• Their Working Style
• Case Study
• Module Five: Review Questions

Module Six: Generation Y”s (Millennial)

• Their Background
• Their Characters
• Their Working Style
• Case Study
• Module Six: Review Questions

Module Seven: Generation Z

• Their Background
• Their Characters
• Their Working Style
• Case Study
• Module Seven: Review Questions

Module Eight: Differentiations Between

• Background
• Attitude
• Working Style
• Life Experience
• Case Study
• Module Eight: Review Questions

Module Nine: Finding Common Ground

• Adopting A Communication Style
• Creating An Affinity Group
• Sharing Knowledge
• Case Study
• Module Nine: Review Questions

Module Ten: Conflict Management (I)

• Younger Bosses Managing Older Workers
• Avoid Turnover with a Retention Plan
• Breaking Down Misconceptions
• Case Study
• Module Ten: Review Questions

Module Eleven: Conflict Management (II)

• Embrace The Hot Zone
• Treat Each Other As A Peer
• Create a Succession Plan
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up