Managing Project Quality

Course Overview

This 3 day course focuses on improving how projects and programs are managed to achieve better quality results. Participants explore key ideas, models, and tools used by leading quality thinkers to strengthen performance and customer satisfaction. They’ll gain an understanding of what quality means, how to design effective quality processes, and how to measure and maintain high standards within an organization. The course also emphasizes developing a culture of continuous improvement, focusing on customer needs, and using proven methods to monitor and enhance performance over time. At the completion of this course, participants will be able to:

• Apply modern quality management philosophies and models.
• Design and implement effective quality programs.
• Analyze and reduce quality costs.
• Use statistical and process control tools for performance improvement.
• Integrate customer feedback into quality initiatives.
• Conduct quality audits and evaluations for continuous improvement.

Schedule

Course Topics

Core principles and definitions of quality

Major quality philosophies and approaches

Project and organizational quality management

Cost of quality and performance measurement

Customer focus and satisfaction

Requirements and process management

Quality tools and data-driven improvement methods

Auditing, evaluation, and continuous improvement

Implementing and sustaining a quality culture