Course Overview
LEXX Live’ 1-day, instructor-led Managing Difficult Conversations course will help managers and supervisors lead their teams through difficult conversations. At the completion of this course, participants will be able to:
- Demonstrate positive intent
- Develop Active Listening skills
- Implement strategies to ask relevant questions
- Structure and organize conversations
- Identify conversation goals
- Creating safe environments
Schedule
Currently, there are no public classes scheduled. Please contact a LEXX LIVETraining Consultant to discuss hosting a private class at 301-258-8200.
![[image]](https://live.lexx.com/wp-content/themes/lexx-live/assets/images/temp/image-9@2x.jpg)
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Course Outline
Session One: Course Overview
Session Two: Choosing to Have the Conversation
- Considering the Consequences
- Establishing Your Frame of Reference
- Establishing Positive Intent
- Identifying the Desired Outcome
Session Three: Toolkit for Successful Conversations
- Managing Your Body Language
- Speaking Persuasively
- Active Listening
- Asking Questions
- Probing Techniques
Session Four: Choosing the Time and Place
Session Five: Framework for Difficult Conversations
- What’s Your Purpose?
- Steps for a Difficult Conversation
- Creating a Conversation Template
Session Six: Staying Safe
Session Seven: Testing the Waters
LEXX Live is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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