Interviewing Techniques for the Government Training

At the conclusion of this course, participants will be able to do the following:

• Obtain useful information from candidates so that better selection decisions can be made
• Ask appropriate, nondiscriminatory interview questions designed to evaluate technical experience and expertise, communication skills and other, more complex competencies, such as leadership abilities and analytical thinking
• Conduct effective, structural interviews
• Define benchmark responses that permit you to rate or score applicant responses

Introduction and Overview

• History of Federal Performance Management
• Agency specific approaches and alternatives
• Linking organizational mission to performance

Planning and Measuring Employee Performance

• Linking individual position to performance measures
• Establishing individual measures of performance
• Measuring results
• Defining elements of performance
• Documenting expectations
• Communicating expectations

Monitoring Performance

• Analyzing individual performance
• Informal feedback
• Formal progress reviews
• Skills in performance communication
• Problem performance issues
• Assessment and adjustment

Developing Employees

• Determine development needs
• Assesses performance resources
• Employee development discussions
• Development Plans

Rating Performance

• Rules and records required
• Performance evaluation
• Performance discussion
• Documentation requirements
• Results communication

Performance Consequences

• Possible outcomes
• Actions to be taken for affirmative and negative performance
• Requirements for individual performance based actions
• Performance management resources