Course Overview
This 2-day, instructor-led course covers the following topics:
- Utilize proven communication approaches to reach a common understanding of expectations
- Monitor performance and provide ongoing feedback to avoid surprises
- Deliver effective performance- focused feedback
- Overcome reluctance toward conducting performance-based discussions
- Eliminate personal issues that get in the way of effective performance discussions
- Communicate and recognize successful performance
- Plan interim and annual performance review conversations
- Recognize the differences between performance and conduct
Schedule
Currently, there are no public classes scheduled. Please contact a LEXX LIVETraining Consultant to discuss hosting a private class at 301-258-8200.
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Course Outline
Getting Started
The Basics
- What is performance?
- How does performance work?
- Tools
- Three-Phase Process
- Assessments
- Performance Reviews
Goal Setting
- SMART Goal Setting
- Specific Goals
- Measurable Goals
- Attainable Goals
- Realistic Goals
- Timely Goals
- Monitoring Results
Establishing Performance Goals
- Strategic Planning
- Job Analysis
- Setting Goals
- Motivation
360 Degree Feedback
- What is 360 degree feedback?
- Vs. Traditional Performance Reviews
- The Components
Competency Assessments
- Competency Assessment Defined
- Implementation
- Final Destination
Kolb’s Learning Cycle
- Experience
- Observation
- Conceptualization
- Experimentation
Motivation
- Key Factors
- The Motivation Organization
- Identifying Personal Motivators
- Evaluating and Adapting
The Performance Journal
- Record Goals and Accomplishments
- Linking with Your Employees or Managers
- Implementing a Performance Coach
- Keeping Track
Creating a Performance Plan
- Goals
- Desired Results
- Prioritization
- Measure
- Evaluation
LEXX Live is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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