Effective Government Correspondence Training

Course Overview

Our 2-day, instructor-led A+ Certification Training course is ideal for someone in the early stages of their IT career. It covers:

• Interpret the intent, purpose and audience of correspondence-writing tasks
• Understand the qualities of good correspondence as they apply to a 21st century government environment
• Identify and correct weaknesses and errors in correspondence documents, including email
• Apply the priorities for effective correspondence using a systematic, yet flexible, writing process
• Apply techniques to overcome writer’s block, reduce stress and efficiently complete correspondence-writing tasks
• Prepare drafts through techniques for composition, including modifying templates and model documents
• Compose drafts from mind maps, notes and outlines
• Revise documents for readability and tone
• Assess whether documents meet the standards of the Plain Writing Act of 2010
• Create, revise and evaluate various types of correspondence documents
• Understand the similarities and differences between paper-based documents and email
• Coordinate and conclude the document drafting process; decide when a document is ready for release
• Apply proofreading techniques for error-free correspondence

There are no prerequisites for this course.

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