Developing Assertiveness

Module One: Getting Started

Module Two: What Does Self-Confidence Mean To You?

• What is Assertiveness?
• What is Self-Confidence?
• The Four Styles

Module Three: Obstacles to Our Goals

• Types of Negative Thinking
• Case Study
• Personal Application

Module Four: Communication Skills

• Listening and Hearing: They Aren”t the Same Thing
• Asking Questions
• Body Language

Module Five: The Importance of Goal Setting

• Why Goal Setting is Important
• Setting SMART Goals
• Our Challenge to You

Module Six: Feeling the Part

• Identifying Your Worth
• Creating Positive Self-Talk
• Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part

• The Importance of Appearance
• The Role of Body Language
• First Impressions Count!

Module Eight: Sounding the Part

• It”s How You Say It
• Sounding Confident
• Using “I” Messages

Module Nine: Powerful Presentations

• What to Do When You”re on the Spot
• Using STAR To Make Your Case

Module Ten: Coping Techniques

• Building Rapport
• Expressing Disagreement
• Coming to Consensus

Module Eleven: Dealing with Difficult Behavior

• Dealing with Difficult Situations
• Key Tactics

Module Twelve: Wrapping Up