Course Overview
LEXX Live’ Decision Making and Problem-Solving Training course helps participants make the best decisions within the federal workplace through the problem-solving process. Interactive lessons will teach participants to plan, frame, and research decisions. At the end of this course, participants will gain problem-solving skills that will enable them to make proper decisions and formulate the most effective strategies to combat the root issues.
This training teaches students how to:
- Define decisions
- Apply appropriate decision frames
- Avoid overconfidence
- Deal with uncertainty
- Develop numerous high-quality options
- Evaluate and select a final option
- Review and learn from experience
- Identify optimal decision outcomes
- Identify and manage linked decisions
Schedule
Currently, there are no public classes scheduled. Please contact a LEXX LIVETraining Consultant to discuss hosting a private class at 301-258-8200.
Course Objectives
- Applying problem solving steps and tools
- Analyze information to clearly describe problems
- Identify appropriated solutions
- Think creatively and be a contributing member of a problem-solving team
- Select the best approach for making decisions
- Create a plan for implementing, evaluating, and following up on decisions
- Avoid common decision-making mistakes
Course Outline
Module 1: Overview
Module 2: Definitions
- Defining Problem Solving and Decision Making
- Problem Identification
- Eight Essentials to Defining a Problem
- Problem Solving in Action
Module 3: Making Decisions
- What it Means
- Types of Decisions
- Facts vs. Information
- Decision-Making Traps
Module 4: Getting Real
Module 5: The Problem-Solving Model
- Model Overview
- Real Problems
- Phase One
- Phase Two
- Phase Three
Module 6: Case Study
Module 7: The Problem-Solving Toolkit
- The Basic Tools
- The Fishbone
- Degrees of Support
- Creative Thinking Methods
- Brainstorming and Brainwriting
Module 8: Aspirinia
- Decision Information
- Individual Action Steps
Module 9: Swotting Up
- SWOT Analysis
- Individual Analysis
Module 10: Making Good Group Decisions
- Working Toward the Decision
- Avoiding Fatal Mistakes
Module 11: Analyzing and Selecting Solutions
- Selecting Criteria
- Creating a Cost-Benefit Analysis
Module 12: Planning and Organizing
- Introduction
- Follow-up Analysis
- Evaluate
- Adapt, Close, and Celebrate
Module 13: Overview of Emotional Intelligence
Module 14: History of Emotional Intelligence
Module 15: Emotional Intelligence Defined
- Definitions and Thoughts
Module 16: EI Blueprint
Module 17: Optimism
- What is Optimism?
- ABCs of Optimism
- Pessimism vs. Optimism
- Adversities
Module 18: Validating Emotions in Others
Module 19: Understanding Emotions
- The Seven Human Emotions
- Positives and Negatives
- The Emotional Map
Module 20: Setting Your Personal Vision
- Defining Your Principles
- Understanding Your Values
- Considering Your Strengths and Talents
- What’s Standing in Your Way?
- Think in Terms of Relationships
- Creating Your Vision Statement
LEXX Live is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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