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Phoenix TS

Customer Service

This training course will have you examine your own customer service experiences and how you can leverage them to provide an excellent experience for someone else.

BONUS! LEXX Online Subscription Included: All LEXX Live students receive complimentary ninety (90) day access to the LEXX Online learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Course Overview

This instructor-led course focuses on how to effectively serve all types of customers while developing the skills and mindset to improve personal and professional performance. Participants will learn how to build strong customer relationships, understand customer needs, and create positive experiences that encourage return business. This training will address:

  • Who are the customers
  • Establishing your attitude
  • Identifying customer needs
  • Generating return business
  • Electronic customer service

There are no prerequisites for this course.

Schedule

Currently, there are no public classes scheduled. Please contact a LEXX LIVETraining Consultant to discuss hosting a private class at 301-258-8200.

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Not seeing a good fit?

Let us know. Our team of instructional designers, curriculum developers, and subject matter experts can create a custom course for you.

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Learn more about custom training

BONUS! LEXX Online Subscription Included: All LEXX Live students receive complimentary ninety (90) day access to the LEXX Online learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

LEXX Live is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org

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