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COMING SOON: Industry Insights and analysis from the LEXX Live team. Until then, the following archived posts will remain available.

What is IT Service Management (ITSM)?

What is IT Service Management (ITSM)?

IT Service Management is a set of specialized technical capabilities for providing value to customers in the form of IT services. This is different from other IT management approaches that usually focus on the technologies themselves. An ITSM approach concentrates first and foremost on the business goals. Here are the three defining characteristics on an ITSM […]

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