Communication Strategies

• Understand what communication is

• Identify ways that communication can happen

• Identify barriers to communication and how to overcome them

• Develop their non-verbal and paravermal communication skills

• Use the STAR method to speak on the spot

• Listen actively and effectively

• Ask good questions

• Use appreciative inquiry as a communication tool

• Adeptly converse and network with others

• Identify and mitigate precipitating factors

• Establish common ground with others

• Use “I” messages

Module 1: Getting Started 

• Introductions 
• Learning Objectives 
• Student Objectives 

Module 2: The Big Picture 

• What is Communication? 
• How Do We Communicate? 
• Other Factors in Communication 

Module 3: Understanding Communication Barriers 

• An Overview of Common Barriers 
• Language Barriers 
• Cultural Communication Barriers 
• Differences in Time and Place 

Module 4: Paraverbal Communication Skills 

• The Power of Pitch 
• The Truth about Tone 
• The Strength of Speed 

Module 5: Non-Verbal Communication 

• Understanding the Mehrabian Study 
• All About Body Language 
• Interpreting Gestures 

Module 6: Speaking Like a STAR 

• S=Situation 
• T=Task 
• A=Action 
• R=Result 

Module 7: Listening Skills 

• Seven Ways to Listen Better Today 
• Understanding Active Listening 
• Sending Good Signals to Others 

Module 8: Asking Good Questions 

• Open Questions 
• Closed Questions 
• Probing Questions 

Module 9: Appreciative Inquiry 

• The Purpose of AI 
• The Four Stages 

Module 10: Mastering the Art of Conversation 

• Level One: Discussing General Topics 
• Level Two: Sharing Ideas and Perspectives 
• Level Three: Sharing Personal Experiences 
• Our Top Networking Tips 

Module 11: Advanced Communication Skills 

• Understanding Precipitating Factors 
• Establishing Common Ground 
• Using “I” Messages 

Module 12: Wrap Up