MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases

Course Overview

This one-day, instructor-led MS-4004: Empower Your Workforce with Copilot for Microsoft 365 Use Cases course explores practical applications of Copilot for Microsoft 365 across a variety of business functions, including sales, marketing, IT, finance, HR, operations, and executive leadership. Participants learn how to use Copilot within Microsoft 365 applications to streamline workflows, automate routine tasks, analyze data, enhance communication, and improve productivity. Through real-world scenarios and department-specific use cases, the course demonstrates how organizations can effectively adopt and utilize Microsoft Copilot to support modern workplace efficiency and collaboration. This course will help participants prepare for the Copilot for M365 (MS-4004) Certification. At the completion of the course, participants will be able to:

• Understand the fundamentals of Copilot for Microsoft 365 and its capabilities
• Explore how Copilot for Microsoft 365 can improve productivity and collaboration across organizations
• Identify executive-level use cases for Copilot in decision-making and strategic planning
• Examine how sales teams can use Copilot to support customer engagement and workflow efficiency
• Recognize IT-related use cases for Copilot in administration and operational support
• Explore how marketing teams can leverage Copilot for content creation and campaign support
• Understand finance-related applications of Copilot for reporting, analysis, and productivity
• Identify HR use cases for Copilot in communication, onboarding, and workforce support
• Examine operational use cases for Copilot to improve business processes and coordination
• Evaluate challenge-based scenarios to determine effective uses of Copilot for Microsoft 365

Schedule

Program Level

Intermediate

Training Delivery Methods

VILT+ILT

Duration

1 Day / 8 hours Training

Course Outline

Exam Information

Exam Code: MS-4004

Should I take this course? This course is intended for Business Managers and Microsoft 365 Administrators.

Prerequisites include completion of the following: 

• MS-900T01: Introduction to Microsoft 365
• AI+ Executive™
• AI+ Prompt Engineer™: Level 1